When you use The Bhoj, we may collect the following types of information to ensure a seamless and secure experience:

• Personal Information:
• Full name
• Contact details (phone number, email address)
• Residential and delivery address
• Date of birth
• Driver’s licence number
• Payment information (processed securely via third-party providers)

• Account Information:
• Username and password
• Login method (e.g., phone number, Google, Facebook)
• Order history and preferences
• Scheduled orders (dates and times)
• Communication logs with customer support

• Technical and Usage Data:
• Device type, operating system, IP address
• Browsing behaviour within our website or app
• Cookies and tracking technologies (see Section 4)

• Cook-Specific Information:
• Menu items listed and pricing
• Kitchen certification and hygiene records (if applicable)
• Tax and compliance documentation

We use your information to:

• Process and fulfill orders placed through our platform
• Communicate with you regarding your orders, account, or inquiries
• Personalise your experience and suggest relevant items or cooks
• Ensure the security of our platform and prevent fraudulent activity
• Improve our services through internal analytics
• Send promotional communications (with your explicit consent)

We do not sell your personal information to third parties.

We may share your personal information only when necessary and with:

• Cooks (Homemakers) - to fulfill and manage your order
• Delivery Partners - to ensure timely and accurate delivery
• Payment Providers - for secure processing of transactions
• IT and Infrastructure Providers - to support platform operations
• Legal Authorities - to comply with applicable laws, regulations, or court orders

All information shared is limited to the purpose it serves and subject to strict confidentiality.

We use cookies and similar technologies to improve your experience and analyse platform performance:

• Remember your preferences
• Track browsing and app behaviour
• Enhance content, usability, and performance

You may disable cookies via your browser settings, though doing so may impact functionality.

We retain your personal data only as long as necessary for the intended purposes.

• Payment data is encrypted and stored by third-party providers
• Passwords are securely hashed and never stored in plain text
• Only authorised personnel can access your information
• Our servers meet modern security standards and are hosted in Australia or with trusted global providers

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate or outdated information
• Request deletion of your data (subject to legal requirements)

To make a request, please contact us at: info@thebhoj.com.au

Our platform may contain links to third-party websites or services. This Privacy Policy does not extend to those third parties, and we recommend reviewing their respective privacy policies.

Our services are not intended for children under 18 years of age. Users under 18 may only use our platform under the supervision of a parent or legal guardian.

We may update this Privacy Policy from time to time. Any changes will be published on our website or app. Continued use of the platform signifies your acceptance of the updated terms.

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

info@thebhoj.com.au